Every item below is deployed and tested on the real platform, not a plan.
✓Anonymous crisis chatTalk to a volunteer, front and center. No account, no name. Web + iPhone, and as of August the two wear the same design: one product, two doors.
✓Immediate-danger fast pathTapping "immediate danger" raises a volunteer instantly, puts the person at the front of every volunteer's queue, and alerts on-call. 911 and 988 stay one tap the whole time.
✓A plan is met immediatelySaying "I have a plan for suicide" is recognized the moment it is tapped: crisis lines on screen and a straight door to a volunteer, before any more questions.
✓Volunteer-suggested safety plansA volunteer can raise the safety plan from their console and the invitation appears on the person's screen, with the form theirs to fill or decline.
✓Every number explains itself911 leads with the question it really is. 988, the Veterans line and Crisis Text Line each say who answers in plain words, with the numbers kept visible.
✓One-tap emergency help911, 988 call and text, the Veterans line and Crisis Text Line, gathered into one block that works even with no signal.
✓Volunteer console + alertsLive queue, risk flags, claim protection, private supervisor channel, guided escalation, and desktop alerts so a waiting person is never missed.
✓Volunteer pipelineApply → interview → training → shifts → hours ledger with printable certificates.
✓Molly's admin consoleReview applications and promote volunteers. Nobody reaches a real conversation without her.
✓Follow-up check-insThe 0–7 day window: automatic at 30 minutes, 1 hour, 24 hours, 3 days and 7 days, plus a volunteer can write their own. Email or notification, one tap stops them.
✓Safety plansBuilt with the volunteer during chat: warning signs, skills, people, reasons.
✓Under 18s routed to people set up for themOne self-reported age question, nothing verified and nothing stored. Under 18s go to 988, Teen Line, The Trevor Project and Crisis Text Line rather than into a conversation, and are told plainly why. Immediate danger never asks an age.
✓Nobody is met with silenceIf no volunteer picks up in time, the person gets one message that says it is automatic, repeats 988, and adds 911 when they have said they are in danger. It does not close the conversation or stop us looking for a person.
✓Delete your own conversationFrom inside the app. Messages, answers and safety plan erased, check-ins stopped. Nothing about what was said survives.
✓Supervisor oversightA separate view for supervisors and above: who is on shift, and every conversation nobody has claimed yet, oldest wait first. One click opens the person who has waited longest.
✓Impact dashboardConversations, median time to a human reply, check-ins delivered, volunteer hours and the record of wrapped-up conversations, all read live. Labelled as testing figures until the queue serves real people.
✓Finishing a conversationA volunteer wraps up when it's done and it leaves the live queue. Nothing is deleted, check-ins carry on, and if that person writes again they come straight back to the top. Ending a conversation is never a way to lose someone.
✓iPhone betaBuild 6 (in-app chat) Apple-approved for the family. Build 7 (check-ins) in internal testing.
✓App Store, stagedDescription, screenshots, and keywords loaded. Submits the moment the privacy page exists.